Overview: The Claims Process

START NEW CLAIM

RETURN TO EXISTING CLAIM

The most important things to know along the way

BEFORE

Prepare for your claim

DURING

File your claim

AFTER

Review your claim

PREPARING FOR YOUR CLAIM

1. REVIEW YOUR PLAN

Confirm the benefits included in your plan
Review the applicable limits for each benefit and any terms and conditions that may apply
Have your Plan Number handy to begin the filing process

2. GATHER DOCUMENTS

Look for all the documents that support your claim. These can be receipts, official reports, medical records, photos, or anything else that will help our examiners understand your particular situation.

FILING YOUR CLAIM

1. TELL US WHAT HAPPENED

Our online simple-stepped form will help you gather the Who, What, When, and How of your claim quickly. The more information you provide at filing, the easier it will be for an examiner to adjudicate your claim quickly.

2. UPLOAD EVIDENCE

We cannot review a claim without documentation. You can provide these documents while filing or come back any time to add more evidence that helps show us what happened or the costs you incurred.

REVIEWING YOUR CLAIM

WHAT HAPPENS AFTER I SUBMIT MY CLAIM?

After you submit documentation, our claims team will carefully review all the details and associated evidence.

You will receive email or text updates throughout the process to know exactly where your claim is in our review.

What we will do:

1. Send confirmation information

You’ll receive an email confirming receipt of your claim. This includes your claim number, which you can use to come back and check your claim status any time.

2. Make sure everything is accounted for

If you needed to collect any additional information, you can come back and upload it to your claim using our Existing Claim page.

3. Request any additional documentation

Our examiners will determine if there are any outstanding items needed after their initial review. If so, you’ll receive an email explaining what we are missing.

4. Send reimbursement to your chosen method of payment

If your claim is approved, you’ll receive payment to your chosen payment method (remember, electronic methods are faster). If your claim is denied but you have additional evidence to provide, simply upload it to your claim and we will review.

Terms, conditions, and exclusions apply. Please see your plan for full details. Benefits/Coverage may vary by state, and sublimits may apply.

Insurance benefits underwritten by BCS Insurance Company (OH, Administrative Office: 2 Mid America Plaza, Suite 200, Oakbrook Terrace, IL 60181), rated “A” (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: 9950 Mayland Drive, Richmond, VA 23233), rated “A+” (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on your state of residence and plan chosen. A+ (Superior) and A (Excellent) are the 2nd and 3rd highest, respectively, of A.M. Best's 13 Financial Strength Ratings. Plans only available to U.S. residents and may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel Insurance are marks of AGA Service Company dba Allianz Global Assistance or its affiliates. Allianz Travel Insurance products are distributed by Allianz Global Assistance, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Plans include insurance benefits and assistance services. Any Non-Insurance Assistance services purchased are provided through AGA Service Company. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or customerservice@allianzassistance.com.