Please note: If your travel plans were affected by FAA actions announced on November 5, 2025 due to the government shutdown, many travel suppliers are now offering cash refunds and flexible booking arrangements. Please contact your travel supplier to determine what options are available to you.

Terms, conditions, and exclusions apply to all coverage. See Coverage Alert for details.

Welcome to Our Claims Center

START NEW CLAIM

RETURN TO EXISTING CLAIM

Top 3 things you'll need to do so we can process your claim faster

1. Give Us Details

Be ready to answer a quick and simple WHO, WHAT, WHERE, and HOW claim form; the more detail you provide, the better.

2. Upload Documents

We need proof of your loss so we can begin the review of your claim. It is best if you upload them before you submit.

See examples of common documentation.

3. Check Your Status

Watch for emails from 'Allianz Global Assistance' or check your status below. We will send you updates and may ask for additional documents.

UNDERSTANDING THE CLAIMS PROCESS

START A CLAIM

ADD MORE DOCUMENTS

CHECK CLAIM STATUS

Terms, conditions, and exclusions apply. Please see your plan for full details. Benefits/Coverage may vary by state, and sublimits may apply.

Insurance benefits underwritten by BCS Insurance Company (OH, Administrative Office: 2 Mid America Plaza, Suite 200, Oakbrook Terrace, IL 60181), rated “A” (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: 9950 Mayland Drive, Richmond, VA 23233), rated “A+” (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on your state of residence and plan chosen. A+ (Superior) and A (Excellent) are the 2nd and 3rd highest, respectively, of A.M. Best's 13 Financial Strength Ratings. Plans only available to U.S. residents and may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel Insurance are marks of AGA Service Company dba Allianz Global Assistance or its affiliates. Allianz Travel Insurance products are distributed by Allianz Global Assistance, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Plans include insurance benefits and assistance services. Any Non-Insurance Assistance services purchased are provided through AGA Service Company. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or customerservice@allianzassistance.com.